UserTesting Privacy Policy

Note on translation:  The English version of the Privacy Policy (located at https://www.usertesting.com/privacy-center/privacy-policy) is the controlling language of this Privacy Policy, and any translation has been prepared for you as a courtesy only. In the event of a conflict between the English-language version of this Privacy Policy and a version that has been translated into another language, the English-language version shall control.

At UserTesting, your privacy is important to us. This Privacy Policy describes the personal data that User Testing, Inc., Teston AS, and group companies (collectively referred to as „the Company,” “we,” „our,” and „us”) processes. This Privacy Policy also explains how we process personal data and for what purposes.

Summary of Key Points

• This Privacy Policy explains when we process Personal Data for our legitimate business interests. For more information on how to access and control your data, please see the „How you can control your data” section.
• We use cookies and other technologies to track the use of our websites and apps. To learn about opportunities to choose not to allow cookies, please see our Cookie Policy here (https://www.usertesting.com/cookie-policy).
• We do not sell your data.
• We transfer data across borders, including to and from the US and other locations. Where applicable, we abide by the EU Standard Contractual Clauses for Processors pursuant to the European Commission Decision as of 4 June 2021 for Customer Personal Data exported from the EEA or Switzerland or (ii) the EU SCCs as amended by the UK International Data Transfer Addendum for Personal Data exported from the UK..
• We comply with the General Data Protection Regulation (the „GDPR„), as it applies in the EEA, Switzerland, and the UK and other applicable privacy laws. If you are a resident of the European Economic Area („EEA„), Switzerland, or the UK, please see the GDPR Notice (https://www.usertesting.com/gdpr-policy) that applies to you.
• We comply with the California Consumer Privacy Act (the „CCPA„). If you are a resident of California, please see the CCPA Notice (https://www.usertesting.com/ccpa-policy) that applies to you.

Who we are

We provide websites („Sites„) where visitors and other members of our community („Visitors„) may learn about our offerings, view Site materials, and/or access our platform („Platform„) and related services („Services„) that enable (i) businesses, including current and prospective customers (collectively „Customers„) to solicit feedback („Tests„) on any brand, design, content, or current or potential offering and (ii) individuals taking part in such Tests („Contributors„) to perform and record Tests. In connection with the Site, Platform, and Services, UserTesting may collect, record, and analyze information about Visitors, including its Customers and Contributors, which may include individually identifiable information that would allow UserTesting to determine the actual identity of or contact information of a specific individual, billing information, account settings, and other data („Personal Data„).

Who is my data controller?

Certain data protection and privacy laws, such as the GDPR, differentiate between „controllers” and „processors” of personal information. A „controller” decides why and how to process personal information. A „processor” processes personal information on behalf of a controller based on the controller’s instructions.

For Visitors, the Company is the controller, to the extent that we collect or you provide your Personal Data.

For Contributors, the Company is the controller of the personal information collected from you by the Company, except for the information collected by our Customers through a Test.

For Customers, you are the controller of the data collected as part of a test you create using our Platform or Services, except for the IP addresses used to access  the Platform, which we control.

How we collect and use your data

How we collect Personal Data depends on how and why you use our Sites, our Platform, and/or our Services.

We collect Personal Data directly when you submit it to us, as a Visitor, Contributor, or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from third-party sources, in accordance with applicable laws. For example, the size, industry, and other information about the company you work for (where you have provided company name) may be obtained from sources including professional networking sites and information service providers. We provide more information about how we collect Personal Data below.

UserTesting uses your Personal Data for certain legitimate business purposes, including the following:

• to provide you access to and use of the Platform and Services, including registering as a Customer or a Contributor,
• to deliver  the Platform and Services to our Customers
• deliver Recordings containing Contributor Personal Data to our Customers,
• to improve and enhance your experience with the Platform and Services, including the content and general administration of the Platform and Services,
• to retain records as may be required for tax, legal, and financial purposes,
• to understand how you access, use and interact with the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services,
• to communicate with you,
• to provide you with customer support in connection with your use of the Services,
• to detect fraud, illegal activities, or security breaches,
• to receive and make payments, and
• to provide information to regulatory bodies when legally required.

In the sections below, we are more specific about the purposes for which we use each category of data.

Data provided by or collected from our Visitors („Visitor Data”)

When Visitors use or browse one of our Sites, we collect their IP addresses and usage information such as page views, clicks, and browser type.

If a Visitor submits a request for a trial on our Site, chats with us for support, requests to watch a webinar, subscribes to our blog or other news, submits a request through our Contact Us form, or requests to download a whitepaper or other content, we may also collect the Visitor’s: name, title, email, phone number, company name, country and IP address.

We use this Visitor Data to provide the Visitor with the information or materials requested, including marketing materials, newsletters and other related content, perform analytics on how the Site, Platform, and Services are used, improve the use of the Site, Platform, or Services, and for other legitimate business purposes.

Data provided by or collected from our Contributors („Contributor Data”)