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Numele postului

Full time
Locatie stabila
Perioada nedeterminata

The Role

As a Store Manager at Tesla you are a seasoned and charismatic retail leader, responsible for overseeing and driving sales and delivery operations at your location. In this role, you will be responsible for leading the overall management and sales execution, recruitment, training, and development of a dynamic store team. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. You are a hands-on coach with a strong business acumen. You seek constant improvement of performance and have a strong understanding of numbers and KPIs.

Your job comes with a high level of autonomy that enables you to creatively develop your operation which also entails a large responsibility of self-evaluation and constantly seeking excellence.


Business Performance and Development

Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, maximum delivery yield, and customer satisfaction scores
Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion
Lead the planning, implementation and follow up of store events / sales networking activities
Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff
Proactively discover new business opportunities and partner with the business sales leaders as needed to highlight any commercial opportunities that may arise

Operational Excellence

Ensure that processes and best practices are well understood, implemented, and followed at your location
Partner with relevant stakeholders to set up and facilitate delivery operations (Service and Operations teams, etc.)
Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems at your location
Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
Take responsibility for implementing EHS and safety requirements in your location
Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.)
Maintain a strong overview of processes and resources
Establish close cooperation with all business stakeholders, internally and externally
Support the local team in the execution of their activities and other business needs

Customer Experience

Guide and coach employees towards providing a best in class customer experience at all times
Ensure that the showroom is always presentable and that Tesla’s customer-facing standards are consistently met (Merchandising, Tesla uniform/ dress code, floor presence, proactive management of inbound activities)
Demand flawless execution of all customer-facing events
Provide support to the team in dealing with difficult customers conversations, ensuring that customer needs are understood and met
Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it

People Management

Interview and cooperate on recruitment activities with your recruitment partners in order to build a team of top talent and mentor the next generation of Tesla leaders
Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities
Be responsible for leading change and inspiring your team every day(lead by example)
Create and drive a structured and inclusive culture in your team
In collaboration with your HR partner, assess your team’s performance and deal with underperformance and disciplinary issues quickly and efficiently
Listen to your team – remove blockers and partner with your local teams to ensure you have the resources and tools necessary for your location’s success.


Significant manager experience in retail sales and operations with proven track record of meeting and exceeding targets and goals.
Strong experience in coaching and managing performance on a team and individual level
In-depth knowledge of sales processes and ability to translate this in a manner that motivates your team to exceed targets
Beyond taking ownership, be accountable for your own actions and responsibilities, you can create a culture where your team does the same
Great understanding and experience in creating extraordinary customer journeys
Entrepreneurial and analytical mindset with great understanding of the local market.
Ability to develop collaborative relationships and act as a well-respected, trusted partner and leader that others want to work with
Confident in learning and adapting to multiple technologies.
Passionate about the mission of Tesla
Excellent communication skills in English and local language
Valid driver’s license
Tesla este un angajator care promovează egalitatea de șanse/acțiunea afirmativă și care își asumă angajamentul de a respecta diversitatea la locul de muncă. Toți candidații calificați vor fi luați în considerare pentru angajare, indiferent de rasă, culoare, religie, sex, orientare sexuală, vârstă, origine națională, dizabilitate, statut de veteran protejat, identitate de gen sau de orice alt factor protejat de legile federale, de stat sau locale aplicabile.

De asemenea, Tesla și-a asumat angajamentul de a coopera cu persoanele cu dizabilități și de a le oferi amenajări corespunzătoare. Înștiințați-vă recrutorul în cazul în care aveți nevoie de amenajări speciale în orice moment al procesului de recrutare.

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Pentru Tesla, confidențialitatea este prioritară. O integrăm în produsele noastre și o considerăm o parte esențială a activității noastre comerciale. Pentru a înțelege mai multe despre datele pe care le colectăm și prelucrăm în cadrul cererii dvs., consultați Notificarea Tesla privind confidențialitatea datelor aplicanților..

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