We provide websites (“Sites“) where visitors and other members of our community (“Visitors“) may learn about our offerings, view Site materials, and/or access our platform (“Platform“) and related services (“Services“) that enable (i) businesses, including current and prospective customers (collectively “Customers“) to solicit feedback (“Tests“) on any brand, design, content, or current or potential offering and (ii) individuals taking part in such Tests (“Contributors“) to perform and record Tests. In connection with the Site, Platform, and Services, UserTesting may collect, record, and analyze information about Visitors, including its Customers and Contributors, which may include individually identifiable information that would allow UserTesting to determine the actual identity of or contact information of a specific individual, billing information, account settings, and other data (“Personal Data“).
Certain data protection and privacy laws, such as the GDPR, differentiate between “controllers” and “processors” of personal information. A “controller” decides why and how to process personal information. A “processor” processes personal information on behalf of a controller based on the controller’s instructions.
For Visitors, the Company is the controller, to the extent that we collect or you provide your Personal Data.
For Contributors, the Company is the controller of the personal information collected from you by the Company, except for the information collected by our Customers through a Test.
For Customers, you are the controller of the data collected as part of a test you create using our Platform or Services, except for the IP addresses used to access the Platform, which we control.
How we collect Personal Data depends on how and why you use our Sites, our Platform, and/or our Services.
We collect Personal Data directly when you submit it to us, as a Visitor, Contributor, or Customer, as well as indirectly, such as through the use of automated technologies or from third parties. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from third-party sources, in accordance with applicable laws. For example, the size, industry, and other information about the company you work for (where you have provided company name) may be obtained from sources including professional networking sites and information service providers. We provide more information about how we collect Personal Data below.
UserTesting uses your Personal Data for certain legitimate business purposes, including the following:
In the sections below, we are more specific about the purposes for which we use each category of data.
Data provided by or collected from our Visitors (“Visitor Data”)
When Visitors use or browse one of our Sites, we collect their IP addresses and usage information such as page views, clicks, and browser type.
If a Visitor submits a request for a trial on our Site, chats with us for support, requests to watch a webinar, subscribes to our blog or other news, submits a request through our Contact Us form, or requests to download a whitepaper or other content, we may also collect the Visitor’s: name, title, email, phone number, company name, country and IP address.
We use this Visitor Data to provide the Visitor with the information or materials requested, including marketing materials, newsletters and other related content, perform analytics on how the Site, Platform, and Services are used, improve the use of the Site, Platform, or Services, and for other legitimate business purposes.
Data provided by or collected from our Contributors (“Contributor Data”)